Housekeeping is a significant part of Hotel Management. Furthermore, It is the backbone of hotel industries. Housekeeping is a well-reputed and dignified profession to follow in our society. Similarly, It is related to all the activities about maintaining the perfect room for customers ’ satisfaction. It is not just limited to the cleaning of the room or making the bed as is thought by the general people. Here are the best housekeeping interview questions and answers.
Furthermore, It is more about keeping relating to the customers. It is about personalizing with the guest and interacting with our guests and reaching their hearts. How we can make a guest feel like home though they are far from their home. It’s about pleasing and fulfilling the needs of the guest. Basically, it’s about satisfying our customers by all means.
Housekeeping interview questions video
Tell us about yourself.
Answer: If I have to tell you about the interview questions for housekeeping. Then these housekeeping interview questions and answers will blow you mind. I am a dedicated and enthusiastic young candidate looking for the creation and contribution of a positive environment in the field of the hospitality industry. Similarly, I am a competent candidate who is looking forward to learning and discharge my duties with full honesty.
Furthermore, I am well experienced in this field with the qualification of a Bachelors’s degree in Hotel Management in Housekeeping from XYZ college. Above all, I am also effective in dealing with customers with my interpersonal skills with proficient cleaning skills, changing sheets in a room, vacuuming the carpet, and cleaning washrooms.
This is a simple question it is just that you have to make your first impression right.
Answer: Housekeeping can be defined as satisfying customers. It is about connecting and building up a beautiful relation between a customer and the hotel by giving the best service to the customer. Furthermore, It reflects the image of the hotel. The customer will revisit the hotel, again and again, is all dependent upon the service we provide. It is not just the profession but the art of keeping our customers and not letting them get away.
Housekeeping is the service that is provided by the housekeeper to the customer. So that no problems arise with the customers.
Why do you choose Housekeeping?
Answer: This is the most important question that is asked by the employer as the housekeeping interview questions and answers. It was always the housekeeping I wanted to do since the day I learned about it. Whenever there comes a guest at my house, I feel happy to receive them and take care of their needs. I try to make as happy as I could make them. Further, I have understood that receiving guests is not just serving them delicious dishes or providing them clean bed sheets or the washroom. Greeting them, talking to them about the topic of their interest, playing with them, etc have always been the way I treat the guests.
Those have been my interest since I was a little child. While growing up I realized this interest of mine. So I decided to pursue my career in the profession I was always interested in. Yes, I have realized that the profession of serving a guest is much likely to receive guests at our home yet it is quite different in the professional ground.
It is all systematized in a hotel as every hotel has its own way and the culture of treating its guests and I am all ready to learn the new things coming on the way to serving the guests and get the chance to get evolved with it. In addition, I have exceptional cleaning skills that I can utilize in the job of housekeeping.
Choosing a career is important. Therefore, the employer here wants to know if you are passionate about the job or not.
How can you help in the growth of the hotel?
Answer: Keeping guests is what helps in the growth of any hotels. They are the primary source of income in any hotel. Further, they are also the free marketing agents of our hotel if they are provided with the best facilities and services. Be prepared for the housekeeping interview questions and answers.
If they feel satisfied with all means, they increase the goodwill of our hotel. Also, satisfied customers are more likely to visit again and again to the same hotels. This is only possible if we do our best in receiving them. Thus, I am fully devoted to the satisfaction of our customers.
Being a housekeeper of a company. It is your responsibility to help in the growth of the company. Further, You can help the company by doing your job sincerely and with dedication.
Why do you think you are qualified for this job?
Answer: I am well trained and experienced in this job. I have scored good grades and there was less complaint against me in my previous job experiences. Moreover, qualification is very important as we talk about the housekeeping interview questions and answers. Also, I am not taking this profession as a profession. it’s my passion I always wanted to do this since I was a kid. I will give all my heart and souls in the satisfaction of the customer.
And also it’s the field of my interest. It has always been my primary interest and goal to serve as a housekeeping job. Customer satisfaction will always be prior to my own interest. I believe this job will help me in learning more about housekeeping and hotel business. Similarly, I dream about becoming the hotel manager so the motivation I feel for this is different.
Also my strengths are persistence, patience, honest, kind, etc that will help me not only in performing my job but also in dealing with customers effectively.
This is a very important question. Since this question exactly defines whether you are suitable for the job or not.
How will you deal with the problems that you will face while discharging your duties?
Answer: There might come lots of pressure from my senior if I am unable to fulfill my duties. It is possible that I do mistakes while in learning and discharging duties. No human being is perfect and we are a kind of breeds who become mature by committing mistakes and learning from them. There might come a day when I feel low at this time I would think about the day which was better. I always keep my head clean before I go to the job.
You can face severe problems while discharging your responsibility. In such a condition you have to keep you cool and handle the situation with maturity and care.
What do you think are the responsibilities of a housekeeper?
Answer: It is to receive guests and take care of their needs. Also the housekeeping includes cleaning, making beds, changing sheets and cover, cleaning floors, vents, removing trash, mopping the floor, vacuuming carpets cleaning windows, and doors surface. There might as well be other tasks that will be assigned by my employer and I am happy to do them. I am ready to do all the jobs that are under my scope or beyond them. It satisfies me by the fact that I am being addressed. In the housekeeping interview questions and answers, this will surely help you to get this one in your interviews.
The responsibility of the housekeeper is to keep all the rooms clean, see after the customer if they want something or not. Further, assist the hotel in good condition
Will you be able to complete multiple tasks in a day?
Answer: It won’t be much of a problem to do multitasking. I have the habit of multi-tasking physically and mentally. It is always multitasking in this business. I will have a clear head before going job and I will also get well deserve rest to keep my body and mind fresh. First I will set the standard of the tasks and set the priority according to the nature of work. This idea will always help me in completing my task on a particular day.
Being a housekeeper there can be such a situation you have to handle the multiple tasks. In that condition, you can set the standards and prioritize the work according to the requirements.
Do you think that the housekeeping job is female-centered?
Ans: It is also seen that 80% of the employer asks this one in the housekeeping interview questions and answers. As being a male from the 21st century I believe no job is specified for any particular gender, caste, creed, race, etc. In our society, it is still believed that cleaning, changing sheets mopping, etc, and other jobs related to household activities are likely to be done by females. If you have appropriate skills and will do any job, yeah you can do. No gender or any other distributions can be the reason for not doing this job.
In today’s condition. The answer is “No”. The job of a housekeeper is not female-centered. Further, It is done both by males and females. There is not a condition. If one gender only will do it.
How do you handle the criticism that might occur during work?
Answer: Well I believe that criticism is the best way to improve. It clarifies my mistakes which let me improve and be evolved with it. Once my manager criticized me for I couldn’t clean the window properly. Since then I have never repeated such mistakes in my work. It’s also against my work ethic to repeat mistakes. I welcome all the healthy critics and work on them to improve myself. Get ready for the housekeeping interview questions and answers as this one is sure and shot.
Criticisms tend to exists in any place that you work in. You should have a positive mindset in order to handle any negative comments.
Are you a team player?
Answer: Yes I am a team player. I believe in working in a team. Helping each other will lead to better service to customers and their satisfaction. It is always a team that succeeds in the end. Individual efforts are not much recognized but teamwork is and always will be appraised.
If we work in a team, the team interest will be the priority rather than our personal interests. It is about the satisfaction of the customer and working together for acquiring the goal of an organization.
For the success of the organization, you have to work in a team not alone.
How will you react if you are asked to do the job beyond your scope?
Answer: As I am of a kind and helpful nature I am always ready to help my colleagues. I would welcome every task assigned to me by my manager. While in the college days we have been taught about everything and also trained for them so doing a job beyond my scope won’t trouble me much.
I would rather feel happier to do the job assigned to me. Yeah, it makes me happier to know that I was addressed to do the job among all. However, if I am continuously asked to do the job beyond my scope I would kindly talk about it to my manager.
If you are asked to do anything beyond the scope then you can discuss it with the management. Further, the work can be done accordingly.
What will you do if you see dishonesty of work by your colleagues?
Answer: In any situation if I feel that my colleague has been dishonest to his job I would report about it to my manager or whoever senior is in charge because we cannot compromise on satisfying our customers. It is also healthy for the teamwork. There is no way that I can compromise in the service being provided tour customer or the image of our hotels.
If I report about his/her ill behavior to my manager there is a chance that they will improve themselves. There is also the chance of their termination either the way it is healthy for the mechanism and working environment in the hotel.
If you see any dishonesty you can complain and let the things in the management.
How would you react to the customer’s dissatisfaction with you?
Answer: I would apologize to them. It’s obvious that I had done some mistakes for them to be dissatisfied so an immediate apology is the best thing to do at the moment. I would also ask the reason for them to be unsatisfied and work on improving it. As our job is all about satisfying them.
I would also try to understand their requirements from the housekeeping services and try to meet their demands. It can help in keeping our customers and that directly contributes to the development of the hotel. One must be able to deal with all kinds of guests, nice or rude.
It is the job of a housekeeper to take care of after the want and needs of the customers. If some clients are dissatisfied you must take care with patience and care.
Interview questions for housekeeping
Can you work with the chemicals and other liquid for cleaning?
Answer: This is the important interview questions for housekeeping. Yeah I am well familiar and used to with these chemicals. We have been taught about these chemicals in our training days and also my experience so far has made me comfortable in using them.
It is also necessary for us to know about the mixture of particular chemicals and their safe use. We were also taught about the safety and mixing of chemicals for our own safety as well as the safety of customers.
As a housekeeper, you sometimes have to work with chemicals and other products that are used for cleaning the rooms, halls, sheets, and other stuff.
What do you expect from your employer?
Answer: This job is related to my passion and it is what I always wanted to do so I expect my employer to be friendly. He/She is here for assigning jobs to us as well as guiding us if we need some guidance. They teach us the rules and regulations and also the culture of the hotel. Furthermore, They also have the role to play a guardian they have to guide us like their own child. They are also responsible for providing us a friendly and homely environment to work. This will help you a lot with interview questions for housekeeping.
Sometimes there would be hard decisions to make. They have to make some tough calls and in those situations they have too strong, bold, and confident. They might have to punish their employees. Similarly, they should do it without any hesitation because that not only sets an example for other employees but also helps in the betterment of the working environment of the organization. If these things are balanced in the hotel it is likely to develop.
A friendly employer can work hand in hand with the employees which will certainly lead to the growth of both the employees and the employer.
What do you think is the best quality required for this job?
Answer: Housekeeping directly depends upon others to satisfy. Mostly it’s our customers and sometimes even our managers. So our work depends upon how others evaluate us so in this field of the profession I would say that Honesty and integrity is the best quality one can have. Doing our job with full honesty is most in this field. Your honesty can satisfy everyone around us.
The best quality required for the job is honesty, sincerity towards the job, and hard work.
What have you been doing to update our knowledge about housekeeping?
Answer: I have been attending pieces of training about housekeeping conducted about the leading teams of housekeeping personnel. I attend these pieces of training to understand the basic idea and process of housekeeping. They talk about time management in our life. They also teach us how to enjoy our job.
Similarly, They help us understand the scope of housekeeping. They also teach us about our responsibilities and duties. It has helped me a lot in focusing my primary goal on satisfying the customers. A housekeeper should be able to deal with all kinds of customers. Therefore, It helps to realize our role in the development of the hotel.
To update my knowledge I look and read about the case studies of different similar organizations which lets me learn new and effective ideas of doing work.
Why do you want this job?
Answer: I want this job to fulfilling my primary needs in the first place. I am an ideal candidate who expresses growing interest in the growth and development of hotel learning from ground to the top of the business. Similarly, I am willing to learn about housekeeping and more about hotel business so that someday I can also feel the boots of Manager in the same organization.
Furthermore, I am looking forward to the opportunity for greater possibilities. Similarly, Workers who just need a job may fulfill the vacancy but I have a greater motivation to do my job honestly and learn many other things as I am planning to make my career in the same field ahead.
Why do you want this job is an easy question yet it can get tricky some times. You can tell them you want a proper stable job which can give a boost to my career.
Summing it up,
So, these were some basic questions along with their possible best answers that could be asked in as interview questions for housekeeping. I hope they will be helpful to you in cracking your interview best of luck. Hope that you succeed
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